Fellows For Him
Beard & Hair Shampoo - Fruit Twist 250g
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Fellows Essential Gentleman
124 Bells Lane, Stourbridge GB DY8 5BA
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at email@example.com or by mail at
Fellows Essential Gentleman
124 Bells Lane Stourbridge GB DY8 5DN
We operate a 7 day returns policy from the date of purchase in the UK and 21 days for the rest of world.
FREE RETURNS WITHIN THE UK | We offer FREE returns within the UK whether its for an exchange or refund. Simply fill out the reason for return section on the invoice and post the parcel pack to us. We must ask you to use Royal Mail 2nd Class Signed For postage only, we will NOT refund to the value of 1st Class Signed For. We then ask you to keep hold of your receipt and send us an email with a picture or photocopy of your receipt. Once we have received your parcel, we will refund or exchange your purchase - usually on the same day.
Please obtain a proof of postage with the date in case a parcel doesn't get to us within the time limit, we may need to make sure it was sent in time.
We accept returns for incorrect sizes, unwanted items and faulty items.
We can only refund the postage via PayPal using your account email at this time. Unfortunately, we can not issue free returns if you do not have a PayPal account.
We CAN NOT accept any items that have been tampered with, opened or used. This includes clothing which has been soiled or carries an odour.
REFUNDS | As payments can come to us in two ways there are two refund times. Orders placed via PayPal will be refunded to your account instantly. Payments made via credit, debit or any other card can take up to 7 working days to go back into your account. Note that refunds will only be made once the parcel is received. The cost of return postage can only be reimbursed if the receipt is emailed to us.
EXCHANGE | We can exchange products for another size, scent or style as along as the original product is in its original condition. If we don't have your preferred size a full refund will be issued.
We only accept returns via a tracked service to avoid your parcel getting lost, we cannot accept any responsibility if the parcel gets lost and is untraceable. Remember to keep hold of your receipt as you will need this to claim the cost or your return with us
Please note that orders that do not meet our returns policy will not be accepted and your refund will not be given. The product will be kept safe for 14 working days for your collection, we will contact to arrange redelivery.
Please note that the times stated are guidelines given to us by our partners. We have no control over the transfer, we simply click refund and our partners make sure the money is with you safely and securely. We can not speed up any transactions.
You can send us an email at anytime, day or night, rain or shine.
Send an email to firstname.lastname@example.org
We always aim to reply to your email within 48 hours.
Our customers service hours are:
Monday - Friday | 9am - 5pm
Saturday | 10:30am - 4pm
Need a quicker reply?
If you need a faster response to your question, you can get in touch with us via social media. We should be able to reply to you within a matter of minutes or hours.
Drop us a message on Facebook | Click HERE (Make sure you like our page too)
Send us a tweet on Twitter | Click HERE (Make sure you follow us)
NOTE | We are only humans and we need sleep too, on average we are usually available on social media from 7:30am until 10:30pm
FELLOWS ESSENTIAL GENTLEMAN
124 Bells Lane
Our Beard Wash is an organically based shampoo that is free from SLS, SLES, Parabens and other harsh ingredients. Whilst our Beard Wash does not contain synthetic foaming agents, it doesn't lack on lather. The natural oils and extracts leave the beard feeling soft and full of life.
Aqua, Aloe Barbadensis Leaf Juice, Decyl Glucoside, Laurel Betaine, Xanthan Gum, Phenoxyethanol, Citric Acid, Benzoic Acid, Dehydroacetic Acid, Parfum, Grapefruit, Sweet Orange, Lemon, Lime, CI40215
Contains Essential Oil - Whilst they are all natural, few people can react to them, if redness, rash or symptoms of allergies arise please discontinue use.
Usage Time: Approx 50 days (based on 10g usage every other day)
FFH Top Tip: Use alongside our natural conditioner and finish with our natural beard oil for best results