Last Updated 07/02/2017
DISPATCH | DISPATCH | Our dispatch days are Monday, Wednesday and Friday, these are the set days that Royal Mail collect from us, we are unable to dispatch parcel on any other day apart from busy sale periods.
Express | This service usually takes 1-2 working days from the date of dispatch. All express parcels have 2D tracking which allows us to see if a parcel has reached its intended destination or if it has been held at a Royal Mail depot for collection. Unfortunately, this is not a fully trackable service so you will not receive a tracking code or updates on your parcel. We use Royal Mail to deliver our express parcels, delivery times may vary from time to time.
Standard This service usually takes 2-5 working days from the day of dispatch. All standard parcels have 2D tracking which allows us to see if a parcel has reached its intended destination or if it has been held at a Royal Mail depot for collection. Unfortunately, this is not a fully trackable service so you will not receive a tracking code or updates on your parcel. We use Royal Mail to deliver our express parcels, delivery times may vary from time to time.
Not in for your parcel? | If you are not in, Royal Mail will attempt to deliver to your immediate neighbour. Failing this, the package will be delivered to your local Royal Mail delivery office or Post Office (whichever is nearer) for you to collect. It will remain there for up to 14 days. A card will be delivered detailing what you should do to retrieve your order.
EU Countries) | Deliveries to Europe are made via Royal Mail Standard AirMail,. This service takes 3 - 21 working days to reach its destination. Unfortunately, this is not a tracked service so no tracking numbers will be issued.
REST OF WORLD | Deliveries outside of Europe are made via Royal Mail Standard AirMail. This service takes 7 -45 working days to reach its destination (depending on location). Please note that orders will be dispatched next working day if ordered after 2pm GMT where possible. Unfortunately, this is not a tracked service so no tracking numbers will be issued.
A fully trackable option can be selected at the checkout as EXPRESS UPS. Full tracking is provided door to door
Not in for your parcel? | The policy of your local postal service will differ depending on your location. Therefore, we are unable to guarantee where your order will be delivered to, should you be away from home. It is recommended that you check with the relevant domestic postal service before ordering as you may risk missing your delivery.
Please Note | All postal times are guidelines and services may take longer due to holidays,sales and unexpected delays.
Oops! | Unfortunately, we are unable to refund any postage that was wrongly selected. Please note that we can not amend your details once the order has been dispatched and we cannot refund orders with incorrect addresses after dispatch unless they are returned to us.
Not received your parcel? | Get in touch with us via firstname.lastname@example.org. Please remember that we cannot offer tracking numbers on orders where tracked is not selected, we cannot adjust addresses given to us after dispatch. We offer as much customer care as needed in order to resolve the issue as quickly and efficiently as possible. Please see our returns for information about returning a parcel or parcel returned due to loss or damage by courier or postal service.